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American Airlines Employees Recognized for Excellence in Customer Service

9 Feb

American Airlines is recognizing its employees around the airline’s network for excellence in customer service, specifically measured by improved customer experience and innovative problem solving for the fourth quarter 2011.

Employees at Ronald Reagan Washington National Airport (DCA), LaGuardia Airport (LGA), Salt Lake City International Airport (SLC), Louisville International Airport (SDF) and Sangster International Airport in Montego Bay, Jamaica (MBJ), are being recognized today for their customer service efforts as the airline announces its winners of the quarterly “Customer Cup” program.



Ian Fleming International Airport expanding to accomodate larger aircrafts

6 Feb

The Airports Authority of Jamaica, operators of the Ian Fleming International Airport in Boscobel, St Mary, is gradually expanding the facility, according to President Earl Richards. The airport observed its first anniversary last Thursday with a fly-in of eight private aircraft, which was part of the Air Journey’s TBM Tour 2012.



Divi Village is Proud to Show Off Its New Lobby

24 Jan

Divi Village opened its new lobby without much fanfare, but with great pride. The spacious new facility was also designed to serve guests checking into the Divi Links Residences and the Dutch Village. With tall ceilings, large fans, natural wood beams, rough-cut stone walls, and open windows and doors, the lobby allows the tropical exterior to become an integral part of the structure. While the center stage is occupied by a user-friendly front desk, the right wing is dedicated to timeshare sales and the left wing to a sunken lobby bar with comfortable seating and an upstairs round lounge hanging just below the tree tops, overlooking the sunsets on the beach and the 9th hole lagoon.



Star Alliance conventions plus goes online

24 Jan

Star Alliance has become the first global airline alliance to offer online booking and ticketing to convention delegates. The new booking tool allows the convention organisers to direct their participants to a dedicated online booking and ticketing site for all air travel contracted under Star Alliance Conventions Plus.

Christopher Korenke, Vice President Commercial, Star Alliance said: “The Star Alliance Conventions Plus booking platform is an integral part of our strategy to further enlarge the scope of our online distribution channel. We are proud to be the first airline alliance to offer convention organisers a simplified and streamlined manner of displaying available air travel options through the web, with delegates being able to book directly from the site.”



Cebu Pacific's corporate and government accounts sales revenue increases by 27%

16 Jan

Cebu Pacific’s corporate and government accounts sales revenue increased by 27% in 2011, compared to 2010.

“CEB operates the largest network in the Philippines and to the rest of Asia, and its corporate and government accounts get to book CEB’s trademark lowest fares themselves. This easy access, along with other CEB BIZ incentives, suits the needs of companies with a lot of travel needs,” said CEB VP for Marketing and Distribution Candice Iyog.



Houston is First in Texas to Receive A380 Service

7 Jan

The Houston Airport System announces it will welcome its first double-deck A380 at George Bush Intercontinental Airport (IAH) on August 1, 2012, when Lufthansa upgrades the aircraft on its Houston to Frankfurt service.

Houston’s Bush Intercontinental Airport will be Lufthansa’s fourth A380 market served in the United States. The A380 is the largest passenger jet in the world, with 63 percent more cabin space than the next largest aircraft, the Boeing 747-400.

The new jet will carry up to 526 passengers, with eight seats in First Class and 98 in Business Class, both located on the upper deck, and 420 seats in Economy on the lower deck.


Qantas launches faster, smarter, check-in across the Tasman

9 Dec

Qantas launched the first stage of its international Faster, Smarter Check-in with new Q Card Readers now operational at key trans-Tasman ports.

Qantas CEO Alan Joyce said Faster Smart Check-in would provide trans-Tasman customers with greater ease when checking in for flights to and from New Zealand.

“Faster, Smarter Check-in has proved so popular with our frequent flyers for their domestic travel, we are now implementing stage one of our international roll out with Sydney, Auckland and Wellington,” Mr Joyce said.

“Our trans-Tasman frequent flyers can now scan their frequent flyer card and passport and retrieve their boarding pass within seconds of arriving at the airport. It’s all about cutting down the journey time for our customers.”

The new trans-Tasman Q Card Reader Check-in means Platinum, Gold and Silver Frequent Flyers and Qantas Club members travelling across the Tasman will be able to use their Qantas card to check-in at an internationally configured Q Card Reader, streamlining their international experience.